Counseling Center


Welcome to the Missouri State University Counseling Center

Accessing the Counseling Center

Scheduling an appointment

Students are encouraged to call the Counseling Center at 417-836-5116 to schedule an appointment in advance. You can also stop by our office located in Magers Health and Wellness Center, suite 304, to schedule an appointment. The Counseling Center is open Monday through Friday from 8:00am – 5:00pm. Here’s what to expect:

Returning clients (have been seen at the CC since June 1st, 2023)

  • You will be scheduled for an Intake Update session with your provider. This is a 45-50 minute appointment.
  • If your provider is no longer at the CC, you will be scheduled for an Initial Consultation to determine the best referral for you based on your availability and the provider availability.

New clients (have never been seen at the CC, or were last seen prior to June 1st, 2023)

  • You will be scheduled for an Initial Consultation with a case manager. The Initial Consultation appointment is a brief 20-30 minute screening where the provider will review your concerns and discuss resources available to students through the CC such as informational and interactional self-help, peer support options, skill-building workshops, expert assisted e-support, group therapy and individual therapy. This is an important aspect of our stepped care model.

Initial Consultations are offered primarily through Zoom. For students who do not have access to a computer or smart phone, we are providing face-to-face consultations upon request.

Unscheduled appointments/Walk-Ins

While students are encouraged to schedule appointments in advance with the CC, we do understand that sometimes situations arise where more immediate support is needed. For walk-in students without an appointment, a case manager will be available Monday through Friday between 9:00am and 3:00pm to provide brief screenings (10-15 minutes) to discuss and assess presenting concerns and provide resources and possible options. If available and deemed appropriate, a same-day Initial Consultation can be scheduled on the recommendation of the case manager (or designee) who completes the screening. Outside of these hours, during normal business hours, other staff will provide screenings when available.

NOTE: In any situation where the presenting concerns meet the criteria for a clinical crisis, the case manager will refer the student immediately to a senior clinical staff member.

Crisis Services

A clinical crisis may include:

  • A threat to your life
  • A threat to another person’s life
  • Experiencing/Witnessing a traumatic event within the last 72 hours, such as
    • Assault
    • Victim of a crime
    • Death of a loved one
    • Natural Disaster

Crisis Appointment Definition:

  • A 20-30 minute appointment with the goal of helping student with safety assessment, stabilization, and providing resources as needed.
  • Crisis appointments are available both in-person and on Zoom.

Disclaimer of Crisis Appointments:

  • Due to limited resources, please attempt to call our office prior to arrival and our staff will do our best to accommodate your mental health needs.
  • Crisis appointments are available to students enrolled at the Missouri State University – Springfield Campus and are located within the state of Missouri at the time of the appointment.
  • If our office is unable to provide direct services, we will provide alternative resources and/or guidance.
  • If there is imminent danger, please call 988 or 911.

After-hours Crisis Services:

For after-hours mental health crisis assistance, call 417-836-5116 then press 0 (zero) to speak to a crisis counselor. You may also contact MSU Public Safety at 417-836-5509.

Mental Health Emergency

If you are experiencing a mental health emergency after 5 pm or on weekends, please do one of the following immediately:

  • Go to the nearest Emergency Room or Urgent Care Center
  • Call 911 or 988 for the National Mental Health Crisis Line
  • Call Campus Safety at 417-836-5509
  • Contact the Counseling Center general number, 417-836-5116, and press zero to speak with a crisis counselor

If you are experiencing a mental health emergency during the hours of 8 am – 5 pm, please either call the Counseling Center general number, 417-836-5116, or come by the Counseling Center, located in Magers Health and Wellness Center, Suite 304, and request to speak with a crisis counselor.


WellTrack Boost is a suite of free online tools and courses using aspects of Cognitive Behavioral Therapy available to MSU students to help identify, understand and address issues that you are having.

Download the WellTrack Boost mobile app

Get it on Google Play
Download on the App Store

Togetherall is a safe, online community for MSU students to share feelings anonymously and get support to improve mental health and wellbeing. In the community, people support each other, safely monitored by licensed and registered mental health practitioners. Join the Togetherall community today.


The primary goal of the Counseling Center is to promote students' personal development and psychological well-being. Counseling services are provided for students with a variety of personal, social and life-planning concerns.

If you are thinking about coming to the Center but want more information or are curious about our services, please peruse our site.
Crisis intervention is provided to help students cope with mental health emergencies. During office hours, you can call 417-836-5116 or come by the Counseling Center, Magers Health and Wellness Center, Suite 304.
Check out our various self-care opportunities occurring this semester.
Mental health impacts all aspects of our lives — school, work, home life, relationships, and our overall well-being. 
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Disclaimer: This site is not intended to be a substitute for face-to-face counseling.